Question 1

What is the cancellation policy?

Accepted Answer

The cancellation policy will vary depending on the listing.

Question 2

Do owners provide basic amenities at their properties?

Accepted Answer

Yes, they provide some disposable amenities to get you started, such as soaps, shampoos, garbage bags, paper towels, toilet paper and a small amount of laundry detergent (if the property has a washer/dryer). However, they do not provide unlimited disposable amenities, so it's your responsibility to check what's included and buy more if needed.

Question 3

Are pets allowed?

Accepted Answer

No pets allowed.

Question 4

Is smoking allowed ?

Accepted Answer

No, all properties are non-smoking.

Question 5

Are towels & Linens included?

Accepted Answer

Yes, all the properties come with freshly laundered bed linens and towels. Provided are two bath towels and one beach/pool towel per guest. Typically include two beach chairs and an ice cooler.

Question 6

I’m planning a birthday with family – Can I invite more guests than the maximum occupancy ?

Accepted Answer

No, we have a strict maximum occupancy limit, and guests are not allowed to have more people than the limit at the property at any time, including visitors.

Question 7

Who should I contact if I want to learn more about your management program?

Accepted Answer

If you're interested in our management program, please send an email to contactus@sjlistingsonline.com and include your full name, email, and phone number, along with any details of what kind of service you are looking. An online representative will contact you within as soon as possible.

Question 8

How can I contact you if I have any further questions?

Accepted Answer

You can email us at sjlistingsonline@gmail.com. We're available Monday through Friday from 8:00 am to 5:00 pm.

Frequently asked questions